Privacy Policy

Last Updated: 9/19/2025

Harmony Electrical Plumbing & Air (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://callharmonyhome.com, interact with us in person or by phone, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information: Name, email address, phone number, service address, and billing information.
Service Information: Details about the services you request, appointments scheduled, and service history.
Communications: Records of your interactions with us, including phone calls, emails, and SMS messages.
Website Usage Information: Technical details such as your IP address, browser type, and usage patterns collected through cookies and analytics tools.

2. How We Use Your Information

Provide and improve our electrical, plumbing, and HVAC services.
Schedule and confirm appointments.
Send billing notifications, reminders, and service-related communications.
Respond to customer inquiries and provide support.
Improve the functionality and security of our website.
Comply with legal requirements.

3. SMS Communications & Opt-In Policy

Harmony Electrical Plumbing & Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at our physical location, or over a phone call if the customer calls.

When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that:

Message and data rates may apply.
Message frequency may vary.
They can text HELP for support or more information.
They can text STOP to unsubscribe at any time and no further messages will be sent.

Customers will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. For more details, please review our Privacy Policy & Terms.

4. How We Share Your Information

With trusted service providers who perform business functions on our behalf (e.g., billing, dispatching, scheduling software).
When required by law, regulation, or legal process.
To protect the rights, property, or safety of our company, our customers, or others.

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or storage system is 100% secure.

6. Your Rights & Choices

Opt out of SMS communications at any time by texting STOP.
Request access to, correction of, or deletion of your personal information.
Disable cookies in your browser settings, though some website features may not function properly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Harmony Electrical Plumbing & Air
Website: https://callharmonyhome.com
Phone: (562) 204-4144
Email: info@callharmonyhome.com